Skip to content
Av. Çağatay KISALaw & Consultancy

Consumer Lawyer

Consumer Law

For a defective product or service, the consumer may choose among free repair, replacement, refund, or a price reduction. As of 2025, disputes below a certain monetary threshold are resolved by the Consumer Arbitration Committee, and those above it by the consumer courts.

Services We Provide in This Area

  • Defective goods and services claims (vehicles, housing, electronics)
  • Rescission and damages in pre-paid housing sales
  • Cancellation of timeshare contracts
  • Distance selling and right-of-withdrawal disputes
  • Recovery of bank and loan charges
  • Consumer Arbitration Committee applications and objections
  • Subscription and telecom disputes

Frequently Asked Questions

Consumer Law: Frequently Asked Questions

For an assessment of your specific case, please book an appointment.

Yes. If the defect affects the vehicle's value or use, the consumer may exercise one of the optional remedies: free repair, replacement with a defect-free equivalent, refund, or a price reduction. The Court of Cassation upholds replacement and refund claims where the defect is significant.

In distance sales, the consumer may exercise the right of withdrawal within 14 days without giving any reason. Exceptions apply, such as custom-made products, perishable goods, and opened hygiene products.

Couldn't find the answer to your question? Contact us →

Take the First Step

Your Legal Matter Cannot Wait

Missed deadlines mean lost rights. Let us assess your case together today, and give you a clear roadmap and a realistic expectation.