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Av. Çağatay KISALaw & Consultancy

Esenyurt · Consumer Law

Consumer Lawyer in Esenyurt

If you are looking for a consumer lawyer in Esenyurt, you are in the right place. For a defective product or service, the consumer may choose among free repair, replacement, refund, or a price reduction. As of 2025, disputes below a certain monetary threshold are resolved by the Consumer Arbitration Committee, and those above it by the consumer courts. Your case is handled by a lawyer familiar with the practice of Büyükçekmece Courthouse.

Consumer Law Services for Esenyurt

With a population approaching two million, Esenyurt is Turkey's most populous district. Intense migration, a large labor market, and an active housing sector generate strong legal demand in employment, enforcement, criminal, and family law.

We serve our clients in Esenyurt across a broad spectrum — from employee receivables to eviction actions, and from criminal investigations to divorce proceedings — following their files in person at the Büyükçekmece Courthouse.

Consumer law provides special procedures to protect the consumer, who stands in a weaker position against the seller. Arbitration committee applications are free of court fees and do not require a lawyer; in high-value disputes and housing projects, however, professional handling directly affects the outcome. Our office represents consumers at every stage of their disputes: from defective vehicle and housing claims to rescission of pre-paid housing sale contracts, from timeshare cancellations to the recovery of banks' unlawful charges, and in health-law disputes (malpractice, cosmetic procedures) arising within consumer law. Learn more about Consumer Law →

Our Services as a Consumer Lawyer in Esenyurt

  • Defective goods and services claims (vehicles, housing, electronics)
  • Rescission and damages in pre-paid housing sales
  • Cancellation of timeshare contracts
  • Distance selling and right-of-withdrawal disputes
  • Recovery of bank and loan charges
  • Consumer Arbitration Committee applications and objections
  • Subscription and telecom disputes
  • Medical malpractice claims for pecuniary and non-pecuniary damages
  • Cosmetic surgery and dentistry disputes (contract for work)
  • Claims based on lack of informed consent

Büyükçekmece Courthouse: Practice Note

Esenyurt's dense population and retail activity are among the principal sources of defective-vehicle and electronic-product disputes brought before the Consumer Arbitration Committee; the same dense population increases the variety of compensation claims brought against both public and private healthcare institutions, with proceedings against public hospitals conducted before the administrative court.

Common Consumer Law Disputes in Esenyurt

  • Defective vehicle and electronic product actions
  • Subscription and telecommunications disputes
  • Consumer Arbitration Committee applications and objections
  • Refund of bank and loan-related deductions
  • Full remedy actions against public hospitals
  • Malpractice actions against private healthcare institutions
  • Actions based on lack of informed consent

Service Across Esenyurt

We serve clients from all neighbourhoods of Esenyurt, including Ardıçlı, Atatürk, Cumhuriyet, Esenkent, Fatih, Güzelyurt, İnönü, Mehterçeşme, Pınar, Saadetdere, Talatpaşa, Yeşilkent.

Around Talatpaşa and İnönü, where retail and market shopping are substantial, consumer disputes arising from defective goods and subscriptions are commonly encountered; the high level of access to public and private healthcare institutions in this densely populated area also increases applications based on allegations of malpractice.

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Frequently Asked Questions

Consumer Lawyer in Esenyurt — FAQ

For an assessment of your specific case, please book an appointment.

Yes. If the defect affects the vehicle's value or use, the consumer may exercise one of the optional remedies: free repair, replacement with a defect-free equivalent, refund, or a price reduction. The Court of Cassation protects replacement and refund claims where the defect is significant.

In distance sales, the consumer may exercise the right of withdrawal within 14 days without giving any reason. Exceptions apply, such as custom-made products, perishable goods, and opened hygiene products.

For contract-based claims against private hospitals and physicians, the limitation period is, as a rule, 5 years; in mandate relationships it can vary depending on when the harm was discovered. For public hospitals, an application to the administration within 1 year is followed by a full remedy action. A deadline analysis must always be performed for the specific case.

Yes. The Court of Cassation treats cosmetic operations as contracts for work carrying a promise of result; where the promised result has not been achieved, the physician's liability is far stricter than under a complication defense.

A significant part of the civil and criminal files in Esenyurt is heard at Büyükçekmece Courthouse. A significant portion of civil and criminal cases from Esenyurt are heard at the Büyükçekmece Courthouse. Given the case volume generated by Turkey's most populous district, working with a lawyer who is experienced and familiar with local practice speeds up the process.

Yes. Our office is located in Esenyurt; we meet clients from Esenyurt and the surrounding districts at the office, on site when needed, or online. You can reach us by phone or WhatsApp to book an appointment.

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From our office in Esenyurt, by phone or in an online meeting — we are at your side.

Phone0850 303 77 29During business hoursWhatsAppSend a quick messageWhatsApp messages only — answered within one business dayEmailinfo@cagataykisa.av.trReply within one business dayOfficeCumhuriyet Mahallesi 1979. Sokak No:16 Önay Garden Residence Daire:244, Esenyurt/İstanbulVisits by appointment

Office Hours

Weekdays
09:00 – 19:00
Saturday
10:00 – 15:00
Sunday
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